PRIVACY POLICY

 

Welcome to TreeTopPros.com (the “Site”).We understand that privacy online is important to users of our Site, especially when submitting their personal contact details. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without sending their details and Visitors who submit personal information expecting to be contacted for various tree services offered by Tree Top Pros (collectively, “Services”).

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number and email address. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected? We may collect basic user profile information from all of our Visitors. We collect the following additional information from Visitors who submit their information on the pro-forma which invites the same: just names, addresses, phone numbers and email addresses and which tree service they require in some cases. We neither collect nor keep any sensitive information from Visitors, such as credit card numbers or social security numbers.

What organizations are collecting the information? In line with the Federal Trade Commission Disclosure detailed in our separate Terms and Conditions of Website Use document on this website (and repeated at the end of this privacy policy for ease of reference), Tree Top Pros is a marketing agency which forwards expressions of interest in tree services to selected, third party tree service providers on an exclusive basis in different cities and areas across the United States. In exchange for sharing your basic contact information with these tree service companies, we may receive a nominal payment. Therefore, in addition to our direct collection of information, our third party tree service partners who may provide services such as but not limited to tree removal, emergency tree removal, tree pruning and tree trimming may collect the Visitors basic contact information. We do not control how these third parties use such information.

How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill service requests on the Site through third party partners. We may email Visitors about research or recently added content on the Site or other information related to various tree services and occasionally other environmental services. We may also use Personally Identifiable Information to contact Visitors in response to specific inquiries, or to provide requested information.

With whom the information may be shared? Personally Identifiable Information about Visitors will only be shared with third party partners of Tree Top Pros who wish to provide the services in which Visitors express a direct interest. We may share aggregated information about our Visitors, including broad demographics of our collective Visitors profile with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored? Personally Identifiable Information collected by Tree Top Pros is securely stored and is not accessible to third parties or employees of Tree Top Pros except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information? Visitors may opt out of receiving unsolicited information from or being contacted by us and/or our third party partners and affiliated agencies by responding to emails as instructed, or by contacting us at [email protected] .

Are Cookies Used on the Site? Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect Visitors.

How does Tree Top Pros use login information? Tree Top Pros does not require any consumer Visitors to login to a separate area of this website.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site? Tree Top Pros has entered into and will continue to enter into partnerships and other affiliations with a number of tree service vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating those Visitors who express direct interest for service eligibility. Our privacy policy does not cover their collection or use of this information.

Disclosure of Personally Identifiable Information to comply with law: We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors.

How does the Site keep Personally Identifiable Information secure? All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Visitor’s basic contact information is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site including the https protocol and have purchased a security certificate to this end, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at [email protected] .

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site? We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting [email protected] . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes? We will let our Visitors know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor has previously requested not be disclosed, we will contact such Visitor to allow them to prevent such disclosure.

HyperLinks: TreeTopPros.com contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Federal Trade Commission Disclosure: Whilst the operators of this website possess some knowledge in the field of tree services, they do not perform the actual services described on this Website. Instead, Tree Top Pros will partner with various tree service companies from time to time on an exclusive basis in specific locations across the country. If you contact us by phone or email, you will be placed in touch with a tree service provider in exchange for a referral commission. The responsibility for deciding the suitability or otherwise of the tree service provider, with whom this website puts you in contact, lies solely with Visitors to this website. The operator of this website provides no warranty whatsoever, nor assurances, nor guarantees relating to the qualifications, proficiency or efficacy of the third party tree services provider to fulfill your service request. Visitors agree that they assume all responsibility to check that the third party tree service provider is fully licensed and insured (ideally to include Workers Compensation Insurance coverage) before allowing them to perform any form of tree services on their properties and/or trees. If, as a result of any referral to a third party provider, Visitors request work on their properties and/or trees, no monies will be paid to Tree Top Pros. In the latter case, Visitors will enter into a contract for a specific service or services with the third party tree services provider and be bound by the contractual terms entered into with the same. As such, Visitors agree that there will be no recourse to Tree Top Pros for any damages or claims relating to the performance of the contract with the third party provider.